Our Policies


 

 

HOW TO ORDER

For a smooth shopping experience, please make sure cookies are enabled on your computer.  

Please feel free to contact us with any questions!

There are four easy ways you can order:

You can use our secure shopping cart system and place your order by taking the following steps:

         Go to product you want to order.

         Type the desired quantity in the quantity text box. 

Click the  "Add to cart" button.

         Click “continue shopping” button or the "checkout" button if you are done. 

         If you want to delete an item, click on the “delete” button. 

·         When finished with your order, click the “Checkout Now” button on the bottom right side of the page.

·         Choose shipping method – click on “Select Shipping Method” radio button.

·         Fill out credit card information with no spaces-We accept Master Card, Discover or Visa.  Type in the name on the card, the credit card number, the 3-digit credit card code (the code is the last 3 digits printed in the signature box on the back of your credit card), the card type and the expiration date.  WE DO NOT ACCEPT PAYPAL. 

         If you are a returning customer, click on the link that says “If you are a returning customer, click here.”  Type in your email address and password from your previous visit and click 'Login'. Your billing information will automatically be filled in.  Choose 'Prior Shipping Address' from the drop down list box under Shipping Information on the right side of the page.

Fill in the special instructions text box if you have any comments.

Click “continue Checkout

·         Review your order.  You can also edit your order at this point by clicking ‘click here’.

         When ready to place order, Click “Place Order”

·         You will receive an email confirmation of your order along with your receipt total including shipping.  If you do not receive this confirmation, please call us at 888-734-1964 and let us know!

·         In stock product is on its way within 48 hours!  That's it!  Quick! Easy! Convenient!  Interactive!

2.      Or you can call us at 888-734- (toll free) and place your order with Visa, MasterCard or Discover.

3.      Or you can email us with your order info@quiltware.com and then call us with your credit card information. (888-734-1964  ) or send us a check made out to quiltware.com, Inc.  8371 Sail Circle  Pasadena, MD  21122.  Orders paid with checks will be held until check clears.   This can take up to 2 weeks!

4.      Or you can print out the pages you are interested in and mail them to us along with the quantities desired.  This can be accompanied by a check or money order.  Orders paid with checks will be held until check clears.  For orders paid for with credit cards that are declined, payment may be made with money order or cashier's check only.

Delivery
When we receive your order for an item in stock, we will mail your order to you within 48 hours, unless paid by check.  Credit Cards are automatically processed at the time the order is placed. Orders paid with checks will be held until check clears, a time frame of two weeks.  Most items are in stock.  However, for items that are temporarily out of stock or special order items, you will be notified by email or phone, given delivery information, and then you can tell us whether you want to cancel the balance or keep the items on backorder. Stock situations are in constant state of change, so no guarantee is made on stock status indicated on website.  

Orders will be sent via priority mail.   quiltware.com has the right to send orders via US Mail at the discretion of quiltware.com.  When this occurs, $3 will be refunded back to your credit card account as a partial shipping refund.

if you have any questions, please contact Debbie at info@quiltware.com or at 888-734-1964.

  

Backorders
We backorder items on a per situation basis.  Backordered items will be mailed under separate cover with no extra shipping charge or will be refunded to your credit card.

Quality Assurance
We sell tested over time, quality products that have been sold at quilting and sewing shows for over fifteen(15) years.  We have happy customers (see testimonials) and we strive to supply only unique, quality, well-loved and often bought products!

Returns/Guarantees
We give an unconditional risk-free guarantee!  We are a traditional company that stands behind our products.  If for any reason, you are not completely happy with your purchase, return it and receive an immediate refund of your purchase price. No questions asked!  Shipping costs will also be refunded.  Returns must be made within 90 days or will incur a 15% restocking fee.

Minimum order
$5.00 please.

Wholesale pricing
24 pcs of appliques in the same style and color receive 15% off. 
100 pcs of appliques in the same style and color receive 20% off. 
Orders over $50 receive free shipping.

Shipping charges

·         ORDERS WILL SHIP EITHER PRIORITY MAIL OR FIRST CLASS MAIL UNLESS OTHERWISE REQUESTED.   Orders sent via first class mail are not trackable.

·         Orders over $50 are shipped via UPS, free of shipping charge.  Free shipping does not apply to overnight shipments and applies to orders mailed within the United States only. 


Special order items
are non-refundable, non-returnable unless a mistake was made by quiltware.com.

Sales Tax
of 6% is only added to those orders shipped within Maryland.

International orders
We ship internationally, and have sent many shipments to Canada as well as Australia, Korea, Japan, Jamaica, Colombia, Spain, Australia, Great Britain and many other international areas.  We reserve the right to request payment be wired to our account before shipment.

Privacy Policy
We have a firm commitment to our visitors' privacy. The following discloses our information gathering and dissemination practices for quiltware.com, Inc.'s website:

·         We use your IP address to help diagnose problems with our server and to administer our Web site.  Your IP address is also used to help identify you and your shopping cart.

·         Our site uses cookies to keep track of your shopping cart.

·         Our site uses a feedback form for customers to request information and services and a secure order form for orders.

·         We collect your contact information (like your email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders to our customers and to get in touch with the customer when questions arise about orders.  This information is NEVER sold or distributed.

Security
This site's secure server software encrypts all of your personal information by converting it into tiny bits of unrecognizable and unreadable code that are safely and securely transmitted to us over the Internet. When your encrypted information reaches our secure server, we translate it into its original form and store it safely in a database where no one can gain access to it. This protects the loss, misuse and alteration of the information under our control.  We guarantee secure shopping.  You can tell our site is secure because you will see a small lock in the corner of the page when you are checking out.

Choice/Opt-Out
quiltware.com, Inc. provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. If the user does not wish to receive future communications, please send an email to info@quiltware.com .

Contacting quiltware.com, Inc.
If you have any questions about this privacy statement, the practices of this site, or your dealings with quiltware.com, you can contact:
Debbie Sheffield
quiltware.com, Inc.
8371 Sail Circle
Pasadena, MD  21122 
1-888-734-1964  1-888-734-1964        (toll free)
local phone: 410-439-4494  
fax: 410-439-4829
info@quiltware.com
Email us to let us know what you think of our site. We'd like to hear from you. If there is something you were looking for that you didn't find, or suggestions of anything you think we should add, we'd like to know that too. And, if you want to get onto quiltware's mailing list, just email us at info@quiltware.com

Read our Frequently Asked Questions

Happy sewing, quilting or crafting!